Carpet Buying 101

Don't Let Them Fool You

Dear Consumer:

Carpeting is a major purchase and many retailers, especially big box stores and some folks on TV, are offering deals that are "too good to be true".

For example:

• There is no free carpet cushion. They have to pay the manufacturer for cushion just like anybody else.
• There is no free or unbelievably cheap carpet installation. Nobody I know works for free. We pay our expert installers a good wage to install carpet like it should be. We power-stretch every room and we do a superior job. If you had a painter come by and offer to paint your house for free if you bought the paint from him, don’t you think he will charge you a lot for the paint?
• If you’ve seen the commercials on TV that offer free flooring, wouldn’t it be nice to read all the disclaimers? I may be wrong, but I think the people in the commercials might be actors, not customers! The simple truth – the free cushion and the free or almost free labor is hidden in the price. Believe me, you are still paying for it. A case in point – our standard cushion was ½ the price of one of the “cheap” labor places.
• Our price includes premium 8 lb. cushion, expert five-star installation INCLUDING moving your furniture (we do not charge by the piece like some) and all transition pieces are included AND a lifetime installation warranty (does not include rental properties, new construction and commercial, see store for details) and we dispose of your old carpet and pad for just one price.
• Other places make you pay for the whole job up front. We don’t. We get a small deposit and you pay for the job after it is done and you are completely satisfied.
• We do not charge you to come to your house and give you an estimate. They do.

We are locally owned and operated and have been serving the Triangle since 1974. We are experts. Our sales staffs have combined experience of over 140 years and we have two interior decorators on staff. We have over 15,000 sq.ft. of showroom area, probably the biggest in the area.

Bottom line, dollar for dollar, product for product, when you combine our expert service, advice and installation, we will give you the best deal AND make sure you get the right product for your needs. Especially in this economy everybody wants a good deal and good service. We have been here to make sure that happens for you since 1974.

We are members of the Raleigh, Cary and Wake Forest Chambers of Commerce, the Better Business Bureau, The World Flooring Association, The National Floor Covering Alliance and the Home Builders Association of Wake/Raleigh and Franklin counties as well as the Interior Design Society.

Bottom line: If it is too good to be true it usually is.

Thank you,
Harry Harles, CEO